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Metalbird USA Help Center

Find answers fast. From installation and returns to shipping and memorial gifts—this is your one-stop Help Center for all things Metalbird USA.

Metalbird USA Help Center | FAQs, Orders, Shipping & Returns

What is Metalbird?

Who started Metalbird? Who's Phil?

Is Metalbird an art project or a brand?

Where are Metalbirds made?

Are Metalbirds environmentally friendly?

Do You Support Bird Conservation?

About Metalbird

Will my Metalbird rust?

How big are Metalbirds?

Are Metalbirds one piece?

Are Metalbirds suitable for outdoor use?

Installation: How  and where to install my bird?

Is It Safe to Install a Metalbird in a Tree?

I'm travelling. Can I take my Metalbird on the plane?

What are 'Seconds'?

Are Metalbirds Made in the USA?

Product Info

Can I use more than one discount code at checkout?

Can I change or cancel my order?

Can I Update My Email or Shipping Address After I Order?

How do I track my order?

Where is my order?

Can I add a gift message after ordering?

Do you offer gift wrapping?

Orders & Changes

Where do you ship from?

How long does shipping take?

Can I ship to multiple addresses?

Do you ship to PO Boxes?

Do you ship Internationally?

How much does shipping cost?

Should I Add Route Shipping Protection at Checkout?

Shipping & Delivery

My Order Arrived, But There's a Problem — What Now?

Can I Return My Metalbird?

Can I Get a Refund?

Can I Exchange My Metalbird for a Different One?

Returns & Damage

What comes in the box, how is it packed and is it ready to gift?

Is the packaging recyclable?

Can I paint my Metalbird or keep it from weathering?

Unboxing & Packaging

Can I send a Metalbird as a gift?

Are Metalbirds used as memorials?

Can I send one as a sympathy gift?

Do you offer gift vouchers?

Is It a good housewarming gift?

Gifting & Memorials

What Is Corten Steel—And Why Is It Used in Metalbirds?

Will My Metalbird Rust? (Spoiler: Yes, But That’s Good)

Can I Keep the Original Look? (Clear Coat & Powder Coat Options)

How Long Will a Metalbird Last Outside?

Materials & Weathering

Do I Need to Create an Account to Order?

How Do I Reset My Password?

Account & Subscriptions

Do You Do Bulk or Corporate Orders?

How Can I Stock Metalbird in My Store?

Are Metalbirds Sold in Stores?

Do You Sell on Amazon or Other Marketplaces?

Retail & Partnerships

Are Metalbirds Safe Around Pets and Kids?

Do You Offer Custom Designs?

Do You Have a Lord of the Rings Collection?

Do You Ever Have Sales?

Other Stuff People Ask

Who we are, where we came from, and what this flying art project is really about.

What they’re made of, how they’re built, and why they belong in your backyard.

Messed up your order? Need to change something? Here’s how to sort it before the bird takes flight.

Everything you need to know about our Shipping - where we ship to...who we use...what options do we have available?

Broken bird? Wrong bird? Changed your mind? Here’s the plan for returns, swaps, and quick fixes.

What’s in the box, how we pack it, and why it still looks good without ribbons and bows.

Want to surprise someone with a bird in a box? Here’s how to do it without ruining the moment.

Steel that rusts on purpose and looks better for it. Everything about Corten and how it ages.

Do you need an account? Not really. But if you want one, here’s what you can do with it.

Want to sell Metalbirds or buy a whole flock for your team? This is where you start.

Odds, ends, and the weirdly common questions that didn’t fit anywhere else.

All articles

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