We keep things simple — one code per order. We don’t run constant sales or stack up discounts — it’s not our thing. We focus on quality, craft, and making gifts that actually mean something. That’s why our offers, when they’re available, are single-u

We keep things simple &#x2014; one code per order.We don&#x2019;t run constant sales or stack up discounts &#x2014; it&#x2019;s not our thing. We focus on quality, craft, and making gifts that actually mean something. That&#x2019;s why our offers, when they&#x2019;re available, are single-use and non-stackable.If you have a code, choose the one that works best for you and hang onto the other for another time. Just keep in mind that most codes are only valid for a limited window, so check the fine print or reach out if you&#x2019;re unsure.

Can I use more than one discount code at checkout?

Lean how to start an order cancellation request.

We get it &#x2014; sometimes you hit &quot;Buy Now&quot; a little too fast.If your order hasn&#x2019;t been packed or shipped yet, we&#x2019;re happy to help with changes or cancellations. Use out online chat and see if someone is available to help you, otherwise just email <a data-start="663" data-end="681" rel="noopener">info@metalbird.com</a> or please visit our&#xA0;<a href="https://metalbird.com/pages/help-center?hcUrl=%2Fen-US" rel="noopener noreferrer" target="_blank">Order Management portal</a>&#xA0;as soon as possible and request a cancellation in the subject line,&#xA0;with your order number and exactly what needs adjusting. Don&#x2019;t wait &#x2014; once it&#x2019;s in the hands of the shipping team, it&#x2019;s too late to change flight plans.Already shipped? You&#x2019;ve still got options:<ul data-start="881" data-end="1021"><li data-start="881" data-end="939">You can refuse delivery and let it return to sender.</li><li data-start="940" data-end="1021">Or wait until it arrives and request a return under our standard return policy.</li></ul>Once it&apos;s in motion, we can&#x2019;t stop it mid-air &#x2014; but we&#x2019;ll always try to help if we catch it early. Time is of the essence!

Can I change or cancel my order?

That depends on timing. If your order hasn’t shipped yet, please look on our website and see if Live Chat is available - that would be the quickest way to get in touch. Otherwise, email us at info@metalbird.com as soon as possible with your order num

That depends on timing.<ul data-start="1370" data-end="1773"><li data-start="1370" data-end="1549">If your order hasn&#x2019;t shipped yet, please look on our website and see if Live Chat is available - that would be the quickest way to get in touch. Otherwise, email us at <a data-start="1422" data-end="1469" href="mailto:info@metalbird.com">info@metalbird.com</a> as soon as possible with your order number and the change you&apos;d like to make.</li><li data-start="1550" data-end="1598">We&#x2019;ll do our best to catch it before it flies.</li><li data-start="1600" data-end="1773">If it&#x2019;s already shipped, it&#x2019;s likely too late to redirect (some shippers allow us to, some don&apos;t). But we can help you arrange a return or resend if needed&#x2014;just reach out and we&#x2019;ll talk through your options.</li></ul>Want to prevent future mix-ups? Log in and update your account details anytime.

Can I update my Email or Shipping Address after I order?

If it&#x2019;s shipped, it should be on its way &#x2014; and you can track it via:<ul data-start="1882" data-end="1974"><li data-start="1882" data-end="1920">Your shipping confirmation email</li><li data-start="1921" data-end="1974">The chatbot on our site using your order number and email/phone number used for the order.</li></ul>If it&#x2019;s been a few days and you haven&#x2019;t received tracking info, check your spam folder first. Still nothing? Reach out and we&#x2019;ll dig into it for you.Delays can happen due to:<ul data-start="2153" data-end="2290"><li data-start="2153" data-end="2185">Peak season courier congestion</li><li data-start="2186" data-end="2224">Address issues (especially PO boxes)</li><li data-start="2225" data-end="2246">Weather disruptions</li><li data-start="2247" data-end="2290">Customs delays (for international orders)</li></ul>We&#x2019;ll always do what we can to find your bird and get it back on course. Tracking your bird is easy......and honestly, a little addictive.As soon as your order ships, you&#x2019;ll get a shipping confirmation email with your tracking link. Didn&#x2019;t get it? Check your spam folder, promotions tab, or anywhere your email hides good stuff.You can also use our &quot;Digital Wingman&quot;&#xA0;website chatbot. Just enter your order number and the email or phone number you used at checkout. It&#x2019;ll give you real-time tracking updates &#x2014; no need to wait for a human.Not enough options...here&apos;s one more! You can track your order from your&#xA0;<a href="https://metalbird.com/pages/help-center?hcUrl=%2Fen-US" rel="noopener noreferrer" target="_blank">Order Management Portal</a>Tracking info comes directly from our shipping partners (usually FedEx or DHL), and updates can sometimes lag by a few hours, especially during peak periods.If you just can&apos;t find what you need, we are always available at <a href="mailto:info@metalbird.com">info@metalbird.com</a>

Where is my order and can I track it?

Learn when and how you can make changes to a recent order.

If we haven&#x2019;t packed it yet, yes &#x2014; we&#x2019;ll do our best to sneak it in.Email us ASAP at <a data-start="2511" data-end="2529" href="mailto:info@metalbird.com">info@metalbird.com</a> (or try us if we&apos;re available for live chat) with:<ul data-start="2538" data-end="2595"><li data-start="2538" data-end="2559">Your order number</li><li data-start="2560" data-end="2595">The message you&#x2019;d like included</li></ul>If the packing team&#x2019;s already sealed the box, we can&#x2019;t reopen it. But if we catch it in time, we&#x2019;ll print your note and slip it inside the packaging. Keep it short, clean, and heartfelt &#x2014; or funny, if you&#x2019;re that kind of bird.

Can I add a gift message after ordering?

Not officially &#x2014; but the packaging is gift-ready by design.Every Metalbird ships in a clean, minimal mailer that&#x2019;s sturdy and presentable. No plastic, no price tags, no invoice inside. If you&#x2019;ve added a gift message, we&#x2019;ll print it neatly and place it in the box, no extra charge.Here&#x2019;s what you can expect:<ul data-start="3188" data-end="3343"><li data-start="3188" data-end="3232">Flat-packed bird inside a custom-cut box</li><li data-start="3233" data-end="3305">Installation guide and printed postcard (blank or with your message)</li><li data-start="3306" data-end="3343">No branded invoice or price visible</li></ul>It&#x2019;s the kind of box you can hand straight to someone and say, &#x201C;Here &#x2014; this made me think of you.&#x201D;

Do you offer gift wrapping?

We always aim to get back to you within 24 hours. If you haven’t heard from us, check your spam folder — sometimes our replies take the scenic route. Still nothing? Give us a gentle nudge.

Phone attended Wed - Sun | 10AM - 6PM EST - leave a message outside those hours

Metalbird USA Help Center

Messed up your order? No worries. Learn how to update or cancel before it leaves our roost.

Order Help | Change or Cancel with Metalbird USA

Messed up your order? Need to change something? Here’s how to sort it before the bird takes flight.

Orders & Changes

What is Metalbird?