Learn what to do when your order doesn't contain the correct item(s).

Sometimes things go sideways. Maybe your bird isn&#x2019;t what you ordered. Maybe it showed up a little banged up. Or maybe it just never turned up at all. Don&#x2019;t worry &#x2014; we&#x2019;re here to help.For all of these issues, you can contact us in these ways:<ul data-spread="false"><li>Email:&#xA0;<a disabled="disabled">info@metalbird.com</a></li><li>Live Chat: Available during business hours</li><li>Chatbot: Leave a message anytime</li></ul><h4 id="wrong-item-in-the-box">Wrong Item in the Box?</h4>That&#x2019;s our bad, and we&#x2019;ll fix it fast:<ul data-spread="false"><li>Take a clear photo of what you received</li><li>Note the name of the item you were expecting</li><li>We&#x2019;ll verify the mix-up and get your proper bird flying out to you.</li></ul><h4 id="missing-item">Missing Item?</h4>Metalbirds are slim and sneaky. Check the corners of the box &#x2014; they love to hide.Still missing? Include your&#xA0;order number and the name of the missing item. We&#x2019;ll take it from there.<h4 id="bird-arrived-damaged">Bird Arrived Damaged?</h4>We pack carefully, but shipping happens:<ul data-spread="false"><li>Snap clear photos of the damage and packaging</li><li>If you added&#xA0;Route Shipping Protection, head to&#xA0;<a href="https://claims.route.com/" disabled="disabled">claims.route.com</a> to file a claim. Route&#x2019;s team is fast and easy to work with.</li><li>Didn&#x2019;t use Route? No worries &#x2014; just email us the photos and your order number. We&#x2019;ll sort you out.</li></ul><h4 id="marked-delivered-but-nothings-there">Marked &quot;Delivered&quot; but Nothing&#x2019;s There?</h4>First, check:<ul data-spread="false"><li>Porch, garage, planters, mailbox</li><li>Neighbors or building manager</li><li>Tracking link &#x2014; sometimes packages are marked as delivered a day early</li></ul>Still no bird after 48 hours?<ul data-spread="false"><li>If you used&#xA0;Route, file a stolen claim</li><li>Otherwise, contact us and we&#x2019;ll investigate</li></ul><h4 id="something-else">Something Else?</h4>Sometimes things just don&#x2019;t feel right. We get it. If you&#x2019;re unsure what to call the issue,&#xA0;talk to us. We&#x2019;ll do our best to help. We ask for reasonable expectations and a little patience while we look into it.We stand behind every order. If something&#x2019;s wrong, we want to fix it &#x2014; quickly, fairly, and with a little bit of bird-loving empathy.

My Order Arrived, But There's a Problem — What Now?

Yep, you can return your bird if it doesn&#x2019;t suit. Here&#x2019;s the deal:<h4 id="return-window">Return Window</h4>Returns accepted&#xA0;within 30 days of delivery.<h4 id="conditions">Conditions</h4><ul data-spread="false"><li>Bird must be&#xA0;unused and uninstalled</li><li>No signs of&#xA0;weathering, patina, or marks</li><li>Must be in&#xA0;original condition</li></ul><h4 id="how-to-start-a-return">How to Start a Return</h4>Email&#xA0;<a disabled="true">info@metalbird.com</a> with:<ul data-spread="false"><li>Your&#xA0;order number</li><li>A quick note saying you&apos;d like to return</li></ul>We&#x2019;ll reply with instructions on where to send it.<h4 id="cost-of-returns">Cost of Returns</h4><ul data-spread="false"><li>You cover return shipping unless we made a mistake</li><li>We recommend tracked shipping for peace of mind</li></ul>Returns are pretty rare around here &#x2014; but when they happen, we handle them with care.

Can I Return My Metalbird?

Sure thing, as long as the return meets the conditions:<ul data-spread="false"><li>The bird is&#xA0;unused and uninstalled</li><li>It was delivered&#xA0;within the last 30 days</li></ul>Once we receive and inspect your return, we&#x2019;ll issue a&#xA0;refund to your original payment method.<h4 id="whats-not-refundable">What&#x2019;s Not Refundable?</h4><ul data-spread="false"><li>Shipping costs (unless we messed up)</li><li>Used birds, weathered birds, or items not in resale condition</li></ul>Got a refund question? Just email&#xA0;<a disabled="true">info@metalbird.com</a>.

Can I Get a Refund?

Yes! Exchanges work just like returns.<h4 id="eligibility">Eligibility</h4><ul data-spread="false"><li>Bird must be unused, uninstalled, and in original condition</li><li>Exchanges must be requested within 30 days of delivery</li></ul><h4 id="how-to-request-an-exchange">How to Request an Exchange</h4>Email us with your order number and the bird you&apos;d like to exchange for. We&#x2019;ll guide you through the next steps. Any price differential will of course need to be paid.<h4 id="exchange-shipping">Exchange Shipping</h4><ul data-spread="false"><li>You cover return shipping to us</li><li>We cover shipping the replacement back to you</li></ul>Changed your mind? That&#x2019;s totally fine &#x2014; just make sure your original bird is still in mint condition and we&#x2019;ll help you swap it for something that suits.

Can I Exchange My Metalbird for a Different One?

We always aim to get back to you within 24 hours. If you haven’t heard from us, check your spam folder — sometimes our replies take the scenic route. Still nothing? Give us a gentle nudge.

Phone attended Wed - Sun | 10AM - 6PM EST - leave a message outside those hours

Metalbird USA Help Center

Broken bird? Wrong bird? Changed your mind? Here’s the plan for returns, swaps, and quick fixes.

Returns & Damage

What is Metalbird?

Who started Metalbird? Who's Phil?

Is Metalbird an art project or a brand?

Where are Metalbirds made?

Are Metalbirds environmentally friendly?

Do You Support Bird Conservation?

About Metalbird

Will my Metalbird rust?

How big are Metalbirds?

Are Metalbirds one piece?

Are Metalbirds suitable for outdoor use?

Installation: How  and where to install my bird?

Is It Safe to Install a Metalbird in a Tree?

I'm travelling. Can I take my Metalbird on the plane?

What are 'Seconds'?

Are Metalbirds Made in the USA?

Product Info

Can I use more than one discount code at checkout?

Can I change or cancel my order?

Can I Update My Email or Shipping Address After I Order?

How do I track my order?

Where is my order?

Can I add a gift message after ordering?

Do you offer gift wrapping?

Orders & Changes

Where do you ship from?

How long does shipping take?

Can I ship to multiple addresses?

Do you ship to PO Boxes?

Do you ship Internationally?

How much does shipping cost?

Should I Add Route Shipping Protection at Checkout?

Shipping & Delivery

What comes in the box, how is it packed and is it ready to gift?

Is the packaging recyclable?

Can I paint my Metalbird or keep it from weathering?

Unboxing & Packaging

Can I send a Metalbird as a gift?

Are Metalbirds used as memorials?

Can I send one as a sympathy gift?

Do you offer gift vouchers?

Is It a good housewarming gift?

Gifting & Memorials

What Is Corten Steel—And Why Is It Used in Metalbirds?

Will My Metalbird Rust? (Spoiler: Yes, But That’s Good)

Can I Keep the Original Look? (Clear Coat & Powder Coat Options)

How Long Will a Metalbird Last Outside?

Materials & Weathering

Do I Need to Create an Account to Order?

How Do I Reset My Password?

Account & Subscriptions

Do You Do Bulk or Corporate Orders?

How Can I Stock Metalbird in My Store?

Are Metalbirds Sold in Stores?

Do You Sell on Amazon or Other Marketplaces?

Retail & Partnerships

Are Metalbirds Safe Around Pets and Kids?

Do You Offer Custom Designs?

Do You Have a Lord of the Rings Collection?

Do You Ever Have Sales?

Other Stuff People Ask