Should I Add Route Shipping Protection at Checkout?Updated a day ago

We get it — not everyone wants to add extras at checkout. But Route isn’t fluff — it’s peace of mind for your delivery.

If your package goes missing, arrives broken, or vanishes from your doorstep, Route has your back. Add it at checkout, and if something goes wrong:

• Filing a claim is easy: Go to claims.route.com, enter your order number and email, and Route’s team will take care of it.

• Claims are usually handled fast — often within hours.

• You don’t need to contact us first — they sort it directly.

Not everyone adds Route, and that’s totally fine. If you’re the kind of person who rolls the dice on shipping, go right ahead. But if you’d rather not deal with courier runarounds, Route gives you a shortcut to resolution.

Don’t want it? No worries. We’ll still do our best to help where it’s fair and reasonable — especially if something arrives damaged or clearly not right. But Route gives you broader coverage and a smoother claims process, especially for lost or stolen items.

For full details, check out our Returns & Damage guide.