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Metalbird USA Help Center

<p data-pm-slice="1 1 []" id="isPasted">Yes! Exchanges work just like returns.</p><h4 id="eligibility"><strong>Eligibility</strong></h4><ul data-spread="false"><li><p>Bird must be <strong>unused, uninstalled, and in original condition</strong></p></li><li><p>Exchanges must be requested <strong>within 30 days</strong> of delivery</p></li></ul><h4 id="how-to-request-an-exchange"><strong>How to Request an Exchange</strong></h4><p>Email us with your order number and the bird you&apos;d like to exchange for. We&#x2019;ll guide you through the next steps. Any price differential will of course need to be paid.</p><h4 id="exchange-shipping"><strong>Exchange Shipping</strong></h4><ul data-spread="false"><li><p>You cover return shipping to us</p></li><li><p>We cover shipping the replacement back to you</p></li></ul><p data-pm-slice="1 1 []" id="isPasted">Changed your mind? That&#x2019;s totally fine &#x2014; just make sure your original bird is still in mint condition and we&#x2019;ll help you swap it for something that suits.</p>

Learn what to do when your order doesn't contain the correct item(s).

Can I Exchange My Metalbird for a Different One?

Returns & Damage

What is Metalbird?

Who started Metalbird? Who's Phil?

Is Metalbird an art project or a brand?

Where are Metalbirds made?

Are Metalbirds environmentally friendly?

Do You Support Bird Conservation?

About Metalbird

Will my Metalbird rust?

How big are Metalbirds?

Are Metalbirds one piece?

Are Metalbirds suitable for outdoor use?

Installation: How  and where to install my bird?

Is It Safe to Install a Metalbird in a Tree?

I'm travelling. Can I take my Metalbird on the plane?

What are 'Seconds'?

Are Metalbirds Made in the USA?

Product Info

Can I use more than one discount code at checkout?

Can I change or cancel my order?

Can I Update My Email or Shipping Address After I Order?

How do I track my order?

Where is my order?

Can I add a gift message after ordering?

Do you offer gift wrapping?

Orders & Changes

Where do you ship from?

How long does shipping take?

Can I ship to multiple addresses?

Do you ship to PO Boxes?

Do you ship Internationally?

How much does shipping cost?

Should I Add Route Shipping Protection at Checkout?

Shipping & Delivery

My Order Arrived, But There's a Problem — What Now?

Can I Return My Metalbird?

Can I Get a Refund?

What comes in the box, how is it packed and is it ready to gift?

Is the packaging recyclable?

Can I paint my Metalbird or keep it from weathering?

Unboxing & Packaging

Can I send a Metalbird as a gift?

Are Metalbirds used as memorials?

Can I send one as a sympathy gift?

Do you offer gift vouchers?

Is It a good housewarming gift?

Gifting & Memorials

What Is Corten Steel—And Why Is It Used in Metalbirds?

Will My Metalbird Rust? (Spoiler: Yes, But That’s Good)

Can I Keep the Original Look? (Clear Coat & Powder Coat Options)

How Long Will a Metalbird Last Outside?

Materials & Weathering

Do I Need to Create an Account to Order?

How Do I Reset My Password?

Account & Subscriptions

Do You Do Bulk or Corporate Orders?

How Can I Stock Metalbird in My Store?

Are Metalbirds Sold in Stores?

Do You Sell on Amazon or Other Marketplaces?

Retail & Partnerships

Are Metalbirds Safe Around Pets and Kids?

Do You Offer Custom Designs?

Do You Have a Lord of the Rings Collection?

Do You Ever Have Sales?

Other Stuff People Ask

Eligibility

How to Request an Exchange

Exchange Shipping

Can I Exchange My Metalbird for a Different One?Updated a day ago

Eligibility

How to Request an Exchange

Exchange Shipping