Learn about your options to return and exchange items.

If you are not satisfied with your purchase please <a href="https://metalbird.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">contact us</a> within 14 days from the date of purchase to arrange a refund or exchange.Items must be sent back to us within 21 days from the date of purchase. While return shipping for a refund or exchange is the customer&apos;s responsibility, we will gladly cover the cost of shipping the newly chosen item from our warehouse to you.&#xA0;If you would like to swap out bird(s) on your order, you will need to send the item back to our warehouse in order to process an exchange. Once we receive your item, we will be in contact to either issue a refund or exchange.&#xA0;Items must be unused and be in its original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item. &#xA0;Once you have shipped your bird, please notify us by sending us a <a href="https://metalbird.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">message</a> with your tracking number so that we can closely monitor. We will be in contact once we have received your return.&#xA0;The return delivery address for Metalbird is:&#xA0;Supply Chain Solutions (USA) 1027 West 700 South Suite 200 Pleasant Grove, UT 84062

What is your return policy?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow&#xA0;3-5&#xA0;business days for the refund to reflect in your account.&#xA0;

When will I get my refund?

Our return policy allows returns for&#xA0;unused&#xA0;products purchased in the last 14 days.If you are not satisfied with your purchase please&#xA0;<a class="tdfocus-1723417565844" href="https://metalbird.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">contact us</a>&#xA0;to arrange a refund or exchange. Items must be sent back to us within 21 days from the date of purchase. You can expect your return to be processed within 10 business days or less of our returns department receiving it.

How do I start a return?

Please make sure you&#x2019;ve&#xA0;created your account first using your chosen email address and password,&#xA0;to log in to our website. You should have received an email from us to confirm the account.If you have created the account but have not received a confirmation email, please<a href="https://metalbird.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank"> reach out</a> and we will look into it.

I'm having trouble logging in

Lean how to start an order cancellation request.

If you&apos;re attempting to change or cancel an order, please visit our&#xA0;<a class="tdfocus-1723416421653" href="https://metalbird.com/pages/help-center?hcUrl=%2Fen-US" rel="noopener noreferrer" target="_blank">Order Management portal</a>&#xA0;as soon as possible and request a cancellation in the subject line.&#xA0;Our order processing system is designed to be fast, efficient, and secure.&#xA0;However, it&apos;s important to note that we cannot make order changes once your order is packed, which is usually within&#xA0;24&#xA0;hours of you placing an order.&#xA0;If we weren&apos;t able to make the desired modifications to your order in time, don&#x2019;t worry. We offer easy exchanges and returns.

How do I cancel my order?

Learn when and how you can make changes to a recent order.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. We are available on our live chat, or <a class="tdfocus-1723417578213" href="https://metalbird.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">contact us here</a>.&#xA0;

Can I edit or add anything to my order?

Here at Metalbird, we love adding a little extra joy to your purchase! Our "Free Mini" promotion offers a free miniature bird with qualifying orders. However, there are a few important details to keep in mind when taking advantage of this offer:. Dur

Here at Metalbird, we love adding a little extra joy to your purchase! Our &quot;Free Mini&quot; promotion offers a free miniature bird with qualifying orders. However, there are a few important details to keep in mind when taking advantage of this offer:<h4 id="1-promotions-cannot-be-combined">1. Promotions Cannot Be Combined</h4>During special sales or other promotions, the &quot;Free Mini&quot; offer is not available. This means that if you&apos;re purchasing items during a sale or using a discount code, the free mini promotion will not apply. Don&#x2019;t worry&#x2014;this offer will be back soon! You can always refer to our <a href="https://metalbird.com/pages/terms-conditions" rel="noopener noreferrer" target="_blank">Terms &amp; Conditions</a> page under the &quot;Promotions&quot; section for the most up-to-date information.<h4 id="2-packaging-details">2. Packaging Details</h4>If you&#x2019;ve qualified for the Free Mini promo, the mini bird will be included in your order. It is typically packaged in a small beige envelope placed inside the mailer, rather than inside the box with your original bird. Sometimes, the mini might be overlooked, so we encourage you to check all packaging materials carefully before assuming it&#x2019;s missing.<h4 id="3-promo-eligibility">3. Promo Eligibility</h4>To qualify for a free mini bird, your order must include two or more full-priced birds. Please note that discounted items, including bundles, are not eligible for an additional free mini. Bundles may still include a mini bird as part of the bundle itself, but this does not qualify for an extra mini as part of the &quot;Free Mini&quot; promotion.<h4 id="4-missing-your-mini-bird">4. Missing Your Mini Bird?</h4>If you believe your mini bird is missing from your order, please get in touch with our customer service team. We&#x2019;ll be happy to investigate and resolve the issue as quickly as possible.<h4 id="5-looking-for-more-information">5. Looking for More Information?</h4>If you need more details about our promotions, please don&#x2019;t hesitate to reach out to us or check our <a href="https://metalbird.com/pages/terms-conditions" rel="noopener noreferrer" target="_blank">Terms &amp; Conditions</a> page.Thank you for shopping with us, and we hope you enjoy your new bird and its free mini companion!

Free Mini Bird Promotion

Metalbird USA Help Center

Order

Installation: How to install my bird?

What is a Metalbird made from?

Rust/Patina - Corten Steel

Can you paint them?

Where are Metalbirds made?

Who designs the birds?

Do you do custom birds?

Will my Metalbird scare off real birds?

I'm travelling. Can I take my Metalbird on the plane?

Will the hammering of a Metalbird into a tree damage the tree?

Size: How big are the birds?

What are 'Seconds'?

Product

How do I track my order?

Who do you ship with?

Can I ship to multiple addresses?

How long do you take to ship?

Can you ship to a PO box?

How much does shipping cost?

Do you offer free shipping?

Do you ship Internationally?

Filing a Claim

Claim Status

Policies

Route Shipping Protection

Shipping

How long does delivery take?

My order was marked delivered but isn't here

What do I do if I receive the wrong item in my order?

Delivery

Can gift vouchers be returned?

Will my gift voucher expire?

How do I use my gift voucher?

Can a gift voucher be used to buy another gift voucher?

How do I know how much is left on my gift voucher?

Can I use more than one discount code?

Can I use my discount code on limited edition items?

How do I apply promo/discount codes?

Can more than one gift voucher be used towards a purchase?

Does my discount code expire?

Discount Codes & Gift Vouchers

Can Metalbirds be sent as gifts?

Do you include order information in the shipment?

Gifting

How did this collaboration come to life?

How authentic is this collaboration?

What are the Lord of the Rings pieces made from?

Can you ship internationally?

Lord Of The Rings