What is your return policy?Updated 5 months ago

If you are not satisfied with your purchase please contact us within 14 days from the date of purchase to arrange a refund or exchange.

Items must be sent back to us within 21 days from the date of purchase. While return shipping for a refund or exchange is the customer's responsibility, we will gladly cover the cost of shipping the newly chosen item from our warehouse to you. 

If you would like to swap out bird(s) on your order, you will need to send the item back to our warehouse in order to process an exchange. Once we receive your item, we will be in contact to either issue a refund or exchange. 

Items must be unused and be in its original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item.  

Once you have shipped your bird, please notify us by sending us a message with your tracking number so that we can closely monitor. We will be in contact once we have received your return. 

The return delivery address for Metalbird is: 

Supply Chain Solutions (USA)
1027 West 700 South
Suite 200
Pleasant Grove, UT 84062