Where is my order?Updated a day ago

If it’s shipped, it should be on its way — and you can track it via:

• Your shipping confirmation email

• The chatbot on our site using your order number and email/phone number used for the order.

If it’s been a few days and you haven’t received tracking info, check your spam folder first. Still nothing? Reach out and we’ll dig into it for you.

Delays can happen due to:

• Peak season courier congestion

• Address issues (especially PO boxes)

• Weather disruptions

• Customs delays (for international orders)

We’ll always do what we can to find your bird and get it back on course.