We always aim to get back to you within 24 hours. If you haven’t heard from us, check your spam folder — sometimes our replies take the scenic route. Still nothing? Give us a gentle nudge.

Phone attended Wed - Sun | 10AM - 6PM EST - leave a message outside those hours

Metalbird USA Help Center

Most orders leave the warehouse within&#xA0;1 to 2 business days after purchase.Standard delivery times after dispatch:<ul data-start="1249" data-end="1426"><li data-start="1249" data-end="1292">Contiguous US: 2 to 5 business days (you have a choice of Express or Standard delivery)</li><li data-start="1293" data-end="1350">Hawaii, Alaska, Puerto Rico: 4 to 8 business days</li><li data-start="1351" data-end="1426">PO boxes or rural addresses: May take longer depending on the carrier</li></ul>You&#x2019;ll get a tracking email as soon as it ships. If it&#x2019;s been more than 3 business days and you haven&#x2019;t seen an update, check your spam folder &#x2014; or reach out via&#xA0;live chat (if we&#x2019;re online) or leave us a message through the&#xA0;website chatbot.We aim to deliver fast, but once the package is with the courier, final timing is out of our hands. Weather, peak season volume, or local disruptions can cause short delays.

Most orders leave the warehouse within 1 to 2 business days after purchase. Standard delivery times after dispatch:. Contiguous US: 2 to 5 business days (you have a choice of Express or Standard delivery). Hawaii, Alaska, Puerto Rico: 4 to 8 business

How long does shipping take?

Shipping & Delivery

What is Metalbird?

Who started Metalbird? Who's Phil?

Is Metalbird an art project or a brand?

Where are Metalbirds made?

Are Metalbirds environmentally friendly?

Do You Support Bird Conservation?

About Metalbird

Will my Metalbird rust?

How big are Metalbirds?

Are Metalbirds one piece?

Are Metalbirds suitable for outdoor use?

Installation: How  and where to install my bird?

Is It Safe to Install a Metalbird in a Tree?

I'm travelling. Can I take my Metalbird on the plane?

What are 'Seconds'?

Are Metalbirds Made in the USA?

Product Info

Can I use more than one discount code at checkout?

Can I change or cancel my order?

Can I Update My Email or Shipping Address After I Order?

How do I track my order?

Where is my order?

Can I add a gift message after ordering?

Do you offer gift wrapping?

Orders & Changes

Where do you ship from?

Can I ship to multiple addresses?

Do you ship to PO Boxes?

Do you ship Internationally?

How much does shipping cost?

Should I Add Route Shipping Protection at Checkout?

My Order Arrived, But There's a Problem — What Now?

Can I Return My Metalbird?

Can I Get a Refund?

Can I Exchange My Metalbird for a Different One?

Returns & Damage

What comes in the box, how is it packed and is it ready to gift?

Is the packaging recyclable?

Can I paint my Metalbird or keep it from weathering?

Unboxing & Packaging

Can I send a Metalbird as a gift?

Are Metalbirds used as memorials?

Can I send one as a sympathy gift?

Do you offer gift vouchers?

Is It a good housewarming gift?

Gifting & Memorials

What Is Corten Steel—And Why Is It Used in Metalbirds?

Will My Metalbird Rust? (Spoiler: Yes, But That’s Good)

Can I Keep the Original Look? (Clear Coat & Powder Coat Options)

How Long Will a Metalbird Last Outside?

Materials & Weathering

Do I Need to Create an Account to Order?

How Do I Reset My Password?

Account & Subscriptions

Do You Do Bulk or Corporate Orders?

How Can I Stock Metalbird in My Store?

Are Metalbirds Sold in Stores?

Do You Sell on Amazon or Other Marketplaces?

Retail & Partnerships

Are Metalbirds Safe Around Pets and Kids?

Do You Offer Custom Designs?

Do You Have a Lord of the Rings Collection?

Do You Ever Have Sales?

Other Stuff People Ask

How long does shipping take?Updated 11 hours ago