We hope this doesn't occur however ship does happen SO if you have added Route Shipping Protection to your order it is super simple! You can quickly report the issue by using the email you received from Route when you placed your order or by heading
The fastest way to check your Route claim status is to visit claims.route.com. Simply enter the email you used at checkout and your order number, and Route will give you an instant update!
Here’s a quick rundown of what’s covered by Route Shipping Protection:Lost (stuck in transit):Domestic: File a claim between 7 and 30 days after the last shipping update.International: File between 20 and 30 days after the last shipping update.Stolen